The country’s pioneering HMO PhilCarepartners with Samsung, the global leader in mobile technology to modernize and upgrade healthcare routine.
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| Samsung Business x PhilCare |
Just recently, PhilCare partnered with Samsung Electronics Philippines Co. to offer the first NFC-capable membership card designed to make availment of health services from hospitals faster, more efficient, and close to paperless. I myself was a witness in this momentous event held at Garcia Villa Room of The Peninsula, Makati. In this event, PhilCare CEO and President Noemi Azura discussed how this partnership works.
The process uses radio frequency technology called near-field communication or NFC, a form of wireless wave technology which allows two objects – a reader device and a storage device – to send and receive information via brief contact. In this case, PhilCare membership cards will simply need to be tapped on Samsungdevices to ensure the secure transfer of data.
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| PhilCare HMO Card with NFC |
The NFC-capable card means to do away with the usual tedious process of availing health services from health maintenance organizations (HMO). In most cases, hospitals require cardholders to secure letters of authorization from their HMOs before getting medical services. All these are no longer necessary for NFC-powered PhilCare cards as members only need to hand over their cards to any of the 200 service providers of PhilCarewith NFC-capable phones from Samsung.
With a single tap, hospitals and clinics can now determine coverage and benefits of a member, as well as other details of the member’s account.
NFC technology is already being used by banks, retail, transport, and service providers worldwide and has been deployed to accommodate wireless payments, thus, making the processes easier and quick.
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| NFC-enabled Samsung Phones |
Samsung smartphones have long been equipped with NFC technology, used for quick file transfers, payments and other transactions. Each mobile device assigned to affiliate hospitals and clinics is equipped with security features from the hardware level, and can be further enhanced with Samsung’s propriety security platform to protect such transactions from being leaked or breached.
With Samsung’s growing number of reliable nationwide service centers certified especially for Samsung Business, the company’s enterprise or business-to-business (B2B) arm, this partnership is expected to deliver even more advanced services in the years to come.
As Chad Sotelo, Corporate Marketing Head of Samsung Electronics Philippines Co. and also one of the speakers of the event, said, “Research and Development is at the heart of what we do, allowing us to continuously produce innovative products and offer progressive solutions for like-minded, forward looking institutions like PhilCare. Ultimately, it is our goal to enrich the lives of people”.
This new technology is the first of its kind in the Philippine health care industry and allows patient information to be updated in real-time, ensuring quick, efficient, and accurate service.
The launch of its new membership cards is only one of the many innovations PhilCare has set up to affirm its position as a pioneer in the health care industry.
In 2013, PhilCare launched its mobile application GO! Mobile, an app designed as a quick reference guide for members on their coverage and benefits while also giving access to complete lists of PhilCare-affiliated hospitals, clinics and doctors.
Just last year, the mobile app introduced various updates in addition to being made compatible with iOS devices alongside Android devices. With GO! Mobile, PhilCare members no longer need to call any hotline for provider information since it is made available right at their fingertips.
In addition to its mobile app, PhilCarealso recently launched its e-commerce website, becoming the first HMO provider to offer online purchases for its health care packages.
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